Window Warranty in Tulsa, OK

Every warranty we pass on, read for you

The brands we install, what each maker’s warranty really covers and leaves out, and how to file a claim, taken from the warranty documents themselves.

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A modern farmhouse entry with wood double doors, stone columns and black-framed windows

Brands we install

Four makers, one crew

Every product below comes with its maker’s warranty, which we pass on to you, plus our own 1-year workmanship warranty on the install.

Signature Elite vinyl windows and patio doors

Our main line
Endure vinyl windows and patio doors
100 Series Fibrex composite windows
HZ10 fiber cement siding

Replacement window warranty in Tulsa

Four warranties, side by side

Short answer: A replacement window warranty from the maker covers the product, not the installation. Gentek and ProVia cover their vinyl windows for as long as the original owner lives in the home. Andersen covers 100 Series glass for 20 years and its other parts for 10, and James Hardie covers HZ10 siding for 30 years.

Read across a row for one maker, or down a column to compare one thing, like broken glass, across all four.

A tan brick ranch home with a covered front porch, a bay window and a two-car garage behind a green lawn

What each maker’s warranty covers

From each maker’s own document: Gentek’s window warranty (2019) and glass breakage warranty (2021), ProVia’s 2026 Endure brochure, Andersen’s 100 Series warranty (revised May 2019) and James Hardie’s HZ10 siding warranty (February 2024).

The product, not the install: A maker’s warranty covers what it made. Gentek’s window warranty does not cover installation, Andersen leaves out corrections for improper installation, and James Hardie leaves out siding not installed to its instructions.
“Lifetime” has a meaning: In Gentek’s and ProVia’s warranties, lifetime means for as long as the original buyer owns and lives in the home, not forever and not for every later owner. Finishes have shorter terms of their own.

Manufacturer warranties on the products we install

Brand and product	The product itself	Fog between the panes	Broken glass	Repair labor	If you sell the house
Gentek Signature Elite windows and patio doors	Lifetime, while the original owner lives in the home (factory exterior color: 10 years)	Lifetime	Lifetime for windows in single-family homes: new glass for a break or crack, not hail, storms or fire; you pay shipping and installing it; patio doors left out	Gentek pays it for the first year	Transfers once, ending 30 years after install; the new owner pays a share from year 11; glass breakage does not transfer
ProVia Endure windows and patio doors	Lifetime, while the original owner lives in the home (factory paint: 15 years)	Lifetime, for the original owner	Lifetime: a defect on a registered unit, or an accident at home that insurance does not cover or that falls under the deductible	Not stated in the brochure	The window or door itself transfers once, online within 30 days of the sale; glass, seal and hardware coverage stay with the original owner
Andersen 100 Series windows and patio doors	10 years on parts and on the exterior color	20 years	Defects only: accidents and acts of God are left out	Parts go to the dealer without labor, or Andersen repairs them at no cost, its choice; refinishing the color includes labor	Transfers with the house
James Hardie HZ10 fiber cement siding	30 years, the same coverage every year	Not a window	Not a window; hail damage to the siding is covered (material, not labor)	Not included	Covers the first owner and the first person it transfers to

Lifetime glass breakage warranty in Tulsa

Defect or accident: read which one

Short answer: Whether the glass broke from a defect or an accident decides what a lifetime glass breakage warranty pays for. Gentek sends new glass for a break or crack except acts of nature, ProVia covers defects on a registered unit and home accidents insurance does not pay for, and Andersen covers defects only.

Searching for a 50-year glass breakage warranty? Gentek’s runs for life, not 50 years. What matters more is what broke the glass.

A bright living room with a white sofa and fireplace beside a sliding patio door to a deck

One broken window, three different answers

A ball through the glass: Gentek sends new glass at no charge for the glass. ProVia replaces it when insurance does not cover it or the cost is under your deductible. Andersen leaves out accidents.
Hail and storms: Gentek’s glass breakage warranty and Andersen’s both leave out acts of nature, so hail damage to windows is a claim for your homeowner’s insurance.
Who puts the new glass in: Gentek does not pay to ship or install the glass, and Andersen’s warranty leaves out labor. ProVia’s brochure does not say, so ask.
Glass that is left out: Gentek’s leaves out patio doors, garden windows, tempered glass and special shapes; ProVia’s leaves out garden windows and glass with built-in blinds.

Gentek warranty in Tulsa

Our main line, both warranties

Gentek Signature Elite is the window we install most, and it comes with two Gentek warranties. Here is what each covers and leaves out, straight from Gentek’s documents.

Black-framed replacement windows in a stucco gable, a pair of angled windows above two wide ones, over a metal roof

Lifetime

Gentek window warranty

Limited, from Gentek, for Signature Elite windows and patio doors

Covers

Vinyl frames and sashes against cracking, warping, peeling and blistering
Balances, rollers and locks
Fogging between the panes from a failed seal
Screens against rot and rust
Gentek pays the repair labor for the first year

Does not cover

Broken glass (that is the next warranty)
Condensation and frost
Caulking, which is home upkeep
Windows that have been painted

For as long as you own and live in the home. It transfers once to the next owner within 30 years, who pays a share of later repairs from year 11. Commercial buildings get a 30-year prorated warranty instead.

Lifetime

Gentek glass breakage warranty

Limited, from Gentek, non-prorated

Covers

A new sealed glass unit if the glass breaks or cracks, at no charge for the glass

Does not cover

Installing the new glass, and shipping it
Hail, storms, fire and other acts of nature
Patio doors, garden windows, tempered glass and special shapes
Apartments, condos and commercial buildings

For the original owner, as long as they own and live in the home. It does not transfer to a new owner, and it ends if the windows are taken out.

Sources: Gentek Lifetime Limited Warranty for vinyl windows and patio doors (effective June 1, 2019) and Gentek Lifetime Limited Glass Breakage Warranty (effective February 1, 2021). The documents have the full terms and claim steps.

Window workmanship warranty in Tulsa

The maker covers the window. We cover the install.

Short answer: A window workmanship warranty covers the installation, not the product. Ours covers our installation work for one year. Makers leave installation out of their own warranties: Gentek’s window warranty does not cover it, and Andersen and James Hardie both exclude problems from improper installation, which is why the two layers work together.

An installer in a plaid shirt and apron lifting a white window frame into place against a plain wall

Two layers of coverage on every job

Our 1-year workmanship warranty: Our 1-year workmanship warranty covers our installation work. The maker’s warranty covers the product itself, so between the two, both the window and the way it went in are covered.
The maker’s warranty, passed on: The product warranty comes from the maker. We pass it on to you and walk you through what it covers before you choose.
Why makers care how it went in: Makers can refuse claims on products that were installed wrong: Andersen leaves out corrections for improper installation, and James Hardie leaves out siding not installed to its instructions.

Window warranty claims

How to file a claim, maker by maker

Makers ask for proof of purchase and the install or purchase date, so keep your invoice from us with your house papers.

What each maker asks for

: File online through Gentek’s warranty site with the problem, the install date, proof of purchase and proof you own the home. For broken glass, add the order numbers from the label under the main frame, just above the top sash.
: The full Endure warranty and the transfer form are on ProVia’s warranty page. Selling? Transfer it online within 30 days of the sale.
: Call the dealer that sold the windows, or Andersen at 1-888-888-7020, with the product ID label, the logo etched in the glass corner and your purchase date.
: Send written notice with photos within 90 days of finding the problem, before any permanent repair.

Window warranty questions

Warranty questions, answered

Will a window warranty pay for hail damage?

A window warranty rarely pays for hail damage. Gentek’s glass breakage warranty and Andersen’s 100 Series warranty both leave out acts of nature, so hail and storm damage to windows is a homeowner’s insurance claim. James Hardie is the exception on siding: its HZ10 warranty covers hail damage (material, not labor) while leaving out tornados and other severe weather.

Does a window warranty transfer when I sell my house?

Most window warranties transfer once, with conditions. Gentek’s window warranty transfers once, ends 30 years after install, and the new owner pays a share of repairs from year 11. ProVia’s window itself transfers once if registered online within 30 days of the sale. Andersen’s 100 Series warranty transfers with the house. Gentek’s glass breakage warranty does not transfer.

Does the manufacturer pay for labor on a warranty repair?

Manufacturer warranties mostly cover parts, not labor. Gentek pays repair labor only in the first year after installation, and its glass breakage warranty sends the glass but not the installation. Andersen sends parts without labor or repairs them at no cost, at its choice. ProVia’s brochure does not mention labor, so ask before you buy.

What is the difference between a workmanship and a manufacturer warranty?

A workmanship warranty covers the installation, and a manufacturer warranty covers the product. Ours covers our installation work for one year. The maker’s warranty covers the window, door or siding itself, and makers leave out problems caused by improper installation, which is why you want both.

Are rentals, apartments and businesses covered by the same window warranty?

Rentals, apartments and businesses usually get shorter window warranties than a home its owner lives in. Gentek’s commercial terms, a 30-year prorated warranty, apply to churches, schools and buildings owned by a company, and its glass breakage warranty covers single-family homes only. ProVia gives buildings not lived in by the buyer 5 years on the window, with no glass breakage.

What can void a window warranty?

A window warranty can be voided or limited by changes the maker did not make. Gentek’s window warranty does not cover windows that have been painted, Andersen leaves out glass tinting, improper painting and cleaning with razor blades or brickwash, and Gentek’s glass breakage warranty ends if the windows are removed. Ask us before adding film or paint.

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Free estimate

Ask us about any warranty

Bring your warranty questions to the free walkthrough. We bring samples and brochures and explain each warranty before you choose.

Call (918) 619-2010 Get your free estimate